Privacy Policy

This privacy notice explains how we use any personal information we collect about you.

  • What information do we collect about you?

  • How will we use the information about you?

  • Access to your information and correction

  • Changes to our privacy policy

  • How to contact us

What information do we collect about you?

We collect information about you when you register with us to provide you with information about Lugano Residence or engage our services. We also collect information when you voluntarily complete our surveys and/or provide feedback to help us improve our services.

How will we use the information about you?

We collect information about you and, if you agree, we may telephone or email you about matters we think may be of interest to you. We use your information in agreement with you to keep you informed about our service, for example, availability within the Home, changes to the service and important notices. If you agree your information may be shared with a third party, e.g. Health Practitioner, on a need to know basis.

Retention of Information

We will retain the information we hold about you no longer than is necessary, which varies in duration, depending upon the purpose of the data collection.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email or write to us at the following address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Our website

Our website contains links to other websites. This privacy notice only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy notice

We keep our privacy notice under regular review and we will place any updates on our website.


Contacting us


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


Lugano Care Home

Lugano Care Home

3 Powell Road

Buckhurst Hill

Essex IG9 5RD


Tel 020 8505 2695


This document was last updated on April 18, 2018

Download CQC Report 2018

 Q&A Results March 2020 

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Call 0208 505 2695