We make accountability and staff training a priority at Lugano. Our staff have either completed or are engaged in NVQ/Diploma care training, and Lugano Care Home itself regularly receives a Care Quality Commission (CQC) report. We maintain consistently high standards for both the home itself and our staff.



Training and Certification


Our Manager, Stephanie Mirams, is a qualified assessor in NVQ care training programs. Over 50% of the staff at Lugano Care Home have either completed or commenced an appropriate level of NVQ/Diploma care training for their role in the home. Skills for Care, the strategic development body for the adult social care workforce in England, launched a set of Common Induction Standards back in October 2006 for training all new staff employed. Stephanie is also responsible for applying the updated Common Induction Standard (CIS 2010) training to our care staff.


Care Quality Commission

Lugano Care Home is subject to the statutory regulations and recommendations prescribed in the Essential Standards for Quality and Safety for care homes (2010) that accommodates older people. CQC is the statutory body that is responsible for our regulation and we are proud to have achieved compliant status following our last inspection.


More information about the regulations and the CQC may be obtained via the internet at:


The Essential Standards Department of Health document and the CQC inspection reports for Lugano Care Home are available to view in either the entrance to the Home or the office, or online here.



Food Standards Agency - Rating October 2018

Policies and Procedures

A set of Policies and Procedures are located in the office at our Buckhurst Hill care home. Our Statement of Purpose, Service User Guide and our Policies and Procedures provide the operational framework through which Lugano Care Home commits itself to ensuring that we comply with the regulations and recommendations contained within The Essential Standards Department of Health document and other affiliated legislation.


Should you require more information about our Buckhurst Hill care home, or clarification on any of the content in this website, please contact Stephanie Mirams.