Care at Lugano


Our elegant dining room at Lugano Care Home

At Lugano, our main purpose is to provide consistently high standards of professional care in order that those we care for can live as normally as possible, their individuality, independence and dignity being respected and upheld. We provide residential care for elderly people within a safe, homely and caring environment.  

Our Services


We can currently cater for 27 service users over the age of 65, both male and female including those with dementia. Both state funded and private fee paying residents are welcome. A small proportion of service users at our Buckhurst Hill care home may be diabetic with basic nursing requirements.  However, we are not a registered nursing home and as such cannot offer full time nursing care, although we use full district nurse support services and individually tailor care plans. Our current service user group does not include anyone with special religious, cultural or linguistic needs. However, we are open to offering such services, provided that assessment procedures demonstrate that we would be able to provide them. Religious attendance for external services is possible for some service users, with certain denominations offering a collection service. All current denominations are catered for with a Minister, Priest and Rabbi visiting Lugano Care Home on a periodic basis to hold services, religious festivals and to take Holy Communion and all are welcome.

Individual Care Plans


Prior to and upon admission to Lugano Care Home, service users can expect a full assessment of their needs and a Care Plan drawn up. Individual care plans are written to assist with the care process. Where possible they are compiled with full consultation with service users concerned and/or their relatives. Relatives wishing to be involved in monthly care plan reviews should discuss the matter with their relative (resident of Lugano) and with the Manager, Stephanie Mirams. Monthly reviews are conducted with the service user, our Care Planning & Mapping Manager and other care professionals, for example, social workers. If a care plan needs an urgent update this may be conducted by senior care staff and the service user and the Manager will always be notified.


Where a Resident is unable to advocate for themselves, we aim to use an external advocacy service, to provide impartial input into their needs and requirements.


Care Team


Lugano Care Home employs thirty people to work in partnership, with Residents and the Relatives. The majority of the care team hold relevant qualifications, such as NVQ, QCF or are currently undertaking qualifications appropriate to their role.


We believe in developing and investing in our team and consider every member vital to our success. The Senior Team periodically undertake a Leadership Support Programme and additional management training to enhance their leadership skills


During the day you will currently see our qualified Cook and their Assistant in the Kitchen, two Housekeeping staff, 6 Care Partners, which includes a Care Manager. Overnight we have 3 waking night staff, this includes a member of the Senior Team at all times. We also have on-call maintenance operatives who can deal promptly with any household maintenance issues and not forgetting Jerry our Cat!