Protocol for Visits/Outings Outside of Lugano



We are pleased to welcome visitors . If you are showing any signs of respiratory illness, or have any symptoms of Covid-19 do not enter the premises and take advice from 111.


**Please make yourself familiar with the current advice from GOV.UK if you have returned from abroad in the last 10 days.



  • The named visitors are to have a rapid lateral flow test on the day of their visit and you will need to arrive 30 minutes before your appointment to allow time for staff to carry out the test and to obtain the result. You will need to wait outside the premises until we have the result. It is your responsibility to register this test result online but if assistance is required a staff member can assist with this.

  • Lugano can also continue to offer visits to other friends or family members through arrangements such as outdoor visiting, screened visit’s or from behind windows but these must be booked and diarised, as we need to know who is on the premises and managed potential risks.

  • Visitors within 90 days of a previous positive PCR test do not need to test after they have completed the necessary self-isolation period, unless they become symptomatic again. If any visitor or any member of the visitor’s household has symptoms of COVID-19 or has tested positive, they should not proceed with the visit.


  • Individual resident’s visits outside of the home will be assessed on an individual basis by management, in liaison with the nominated visitor and with the resident’s best interest in mind, having assessed their needs and circumstances.


No visit out of a care home during a pandemic is without risk, but there are steps we can take to reduce those risks. To support safe visits out of Lugano and to minimise the risk of transmission of infection to the residents and other people they live with in the home, the following measures should be considered for all visits outside of Lugano:

  • the residents’ named visitors, or their essential care giver, will contact Lugano to book a time and a date for the outing.

  • visitors are asked to email a brief plan of their outing in order for the management team to complete a risk assessment.

  • in the absence of a nominated visitor residents may be (but are not required to be) accompanied by a member of care home staff

  • residents may meet other people but should maintain social distance from anyone who is not one of their named visitors, essential care providers, or care staff and, wherever possible, should avoid close physical contact with those who are supporting their visit to minimise the risk of infection

  • crowded places should be avoided

  • visits to indoor spaces should normally be avoided (except, for example, for the use of toilet facilities), unless they are for work, education, medical appointments or where an individual assessment has determined the activity is necessary to maintaining an individual’s health and wellbeing

  • public transport should be avoided but travelling in a family car or private taxi would be acceptable