Lugano’s Visiting Protocol


We kindly ask that you please read the guidelines below and ensure compliance. If you are showing any signs of respiratory illness, or have any symptoms of Covid-19, please do not enter the premises and take advice from 111.



*Please make yourself familiar with the current advice from GOV.UK if you have returned from abroad in the last 10 days.



  • You should call to book your visit, giving at least 24 hours’ notice. There are a limited number of daily visits as we have a strict Infection Prevention Policy in place that must be adhered to.

  • On entering the premises you are asked to socially distance at all times and remain at least 2 meters away from all staff and residents.

  • The named visitors are to have a rapid lateral flow test on the day of their visit and you will need to arrive 30 minutes before your appointment to allow time for staff to carry out the test and to obtain the result. You will need to wait outside the premises until we have the result. It is your responsibility to register this test result online but if assistance is required a staff member can assist with this.

  • You will be provided with PPE and are required to keep it on for the duration of your visit unless you have a health condition that would prevent you doing so.

  • You will be accompanied to the visitor’s room where you loved one will be waiting.

  • Named visitors and residents are advised to keep physical contact to a minimum (excluding essential care givers). Visitors and residents may wish to hold hands, but should bear in mind that any physical contact increases the risk of transmission. For this reason we would ask that you refrain contact, such as hugging.

  • All visits will be booked for up to an hour and staff will respect your privacy where possible.

  • Once your visit has concluded please leave your PPE in situ and continue to wear it until you get to the hygiene stand where you will be asked to remove and dispose of it in our designated bin.

  • Before and after every visit the visitor’s room will be thoroughly sanitized for the safety of all.


Thank you in advance for your cooperation


Ellie May